Holy Cow Foundation accepts returns if the products have not met your satisfaction. The customer may contact us for a return stating the reason for their return.

Note: In Case, The Customer has received Defective / Damaged / Wrong Product; they need to send product photo to [email protected] To return any items, please inform at our Customer Care Number at +91-9582186631 or by email at [email protected]

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Replacement

Replacement can be done under two circumstances:

• In case the customer has received damaged / defective / wrong product.
• In case customer does not like the product. Or ordered wrong product by mistake

To replace any items, please inform at our Customer Care Number

Shipping Charges

In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be beard from our end. Note: The package will be picked up within 2-4 business days from customer’s end. In Case of “Customer does not like the Product”: The shipping expenses for reverse pickup as well as re delivery charges will be beard by customer.

Refunds

Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund. Note: Refund will be processed through same mode within 10 working days, Products can be returned within 24 hours once delivered. Time Span of Refund: The process of a refund generally takes 7-10 working days.

Mode of Refund:

Paid Through Debit / Credit Card or Net Banking - Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged / defective / wrong product, the refund will be reflected to the account/card/wallet in 4-10 working days.

Paid through COD – The Refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:

• Name of Account Holder
• Bank Name
• Bank Account Number
• Branch
• IFSC Code
• Contact Number

Late or missing refunds

If you haven’t received a refund within 7-10 working days after confirmation call from our end, please inform at our Customer Care Number

Cancellations

Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.

Note: Once the order is dispatched, it cannot be cancelled under any circumstances.

Holy Cow Foundation shall cancel your order under the following circumstances:

Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer do not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.

No confirmation or any communication from customer for COD orders: Once any customer places order through COD payment mode, the customer will get a confirmation call from our end, if the customer rejects / fails to attend the confirmation call, then the order will be automatically cancelled from our end without any prior information to the customer.

Note: once the order is cancelled, the customer will get a cancellation E-mail stating the reason behind cancellation from our end. Area not serviceable: Holy Cow Foundation will cancel the order if customer’s shipping address is not serviceable by any of our courier partners.

Any other Reason: Holy Cow Foundation shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.